Welcome to the 4Z-Pedia. Quality Management System (QMS) helps to raise the level of quality in providing services & products to any organization, whatever the type, size or activity. Because of the importance of the QMS, let's quickly get familiar with the most important concepts of the QMS. so that we understand its basic components.
- An organization focused on Quality promotes a culture that results in behavior, attitudes, activities & processes that deliver value through fulfilling the needs & expectations of the customers & other relevant interested parties.
- Quality of an organization's products & services is mainly determined by the ability to satisfy its customers & the intended & unintended impact on relevant interested parties.
- Quality of products & services includes not only their intended function & performance, but also their perceived value & benefit to the customer.
Quality Management System:
- A Quality Management System (QMS) comprises activities by which the organization identifies its objectives & determines processes & resources required to achieve desired results.
- QMS manages interacting processes & resources required to provide value & realize results for relevant interested parties.
- QMS enables top management to optimize the use of resources considering long- & short-term consequences of their decision.
- A QMS provides means to identify actions to address intended & unintended consequences in providing products & services.
Context of an Organization:
- Understanding context of the Organization is a process. This process determines factors which influence Organization's purpose, objectives & sustainability. It considers internal factors such as values, culture, knowledge & performance of the Organization. It also considers external factors such as legal, technological, competitive, market, cultural, social & economic environments.
- Examples of the ways in which an Organization's purpose can be expressed include its: vision, mission, policies & objectives.
- Concept of Interested Parties extends beyond a focus solely on the customer. It is important to consider all relevant Interested Parties.
- Part of the process for understanding context of the organization is to identify its Interested Parties.
- Relevant Interested Parties are those that provide significant risk to organizational sustainability if their needs & expectations are not met. Organizations define what results are necessary to deliver to those relevant Interested Parties to reduce that risk.
- Organizations attract, capture & retain the support of relevant Interested Parties they depend upon for their success.
- People are essential resources within the organization. Performance of the organization is dependent upon how People behave within the system in which they work.
- Within an organization, People become engaged & aligned through a common understanding of the quality policy & the organization's desired results.
- A QMS is most effective when all employees are Competent & apply skills, training, education & experience needed to perform their roles & responsibilities.
- It is the responsibility of top management to provide opportunities for people to develop these necessary Competencies.
- Awareness is attained when people understand their responsibilities & how their actions contribute to the achievement of the organization's objectives.
- Planned & effective internal (i.e., throughout the organization) & external (i.e., with relevant interested parties) Communication enhances people's engagement & increased understanding of:
- Context of the organization.
- Needs & expectations of customers & other relevant interested parties.
- Quality Management System.
- Organizations should determine & provide resources required for establishment, implementation, maintenance & continual improvement of the QMS.
- Organizations must consider:
- Capabilities & limitations of existing resources.
- What needs to be obtained from external providers.
- أمثلة على الموارد: الأشخاص، والبنية التحتية (المباني، والمرافق، والنقل، والمعدات، والأجهزة، والبرمجيات، والاتصالات)، والبيئة التشغيلية (الاجتماعية والنفسية والمادية).
6. Documented Information:
- Documented information are those necessary for the effectiveness of the QMS.
- Extent of documented information differs due to size, type, complexity of the organization.
- Documented information should include: title, date, author, description, review & approval.
- Documented information should be controlled to ensure:
- Availability for use where & when needed.
- Protection from loss of confidentiality, damage, or improper change.
Here again are the basic concepts of the QMS at a glance:
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- Principles of QMS
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